FAQ

Checkout

1. How do I complete my purchase?

To complete your purchase:

  1. Add items to your shopping cart.
  2. Review your order and click Checkout.
  3. Enter your shipping address and payment details.
  4. Choose your preferred shipping method.
  5. Review your order one last time, and then click Place Order to complete the transaction.

2. Do I need to create an account to check out?

No, you can check out as a guest. However, creating an account allows you to track your orders and speed up the checkout process for future purchases.

3. What if I forget my password?

If you forget your password, click on the “Forgot Password” link on the login page. You’ll be asked to enter your email address to receive a link to reset your password.

4. How do I enter a discount code or voucher?

If you have a discount code or voucher, you can enter it on the cart page before proceeding to checkout. Simply enter the code in the provided box and click Apply.

5. Can I change my shipping address after placing an order?

Once your order has been placed, we are unable to modify the shipping address. Please double-check your address before confirming the order. If you made an error, please contact us within 24 hours to cancel or modify your order.

6. Is it safe to enter my payment details on your site?

Yes, your payment details are secure. We use encryption and secure payment gateways to protect your financial information during the checkout process.

7. Do you accept Cash on Delivery?

Yes, we accept Cash on Delivery (COD) for orders within Pakistan. You can choose COD as your payment method during checkout.

8. Can I use multiple payment methods?

At this time, only one payment method can be used per order. You can choose from credit card, Cash on Delivery, Bank Transfer, or Easypaisa.

9. When will my payment be charged?

Your payment will be processed at the time of purchase. For COD, payment will be made when you receive your order.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but we plan to introduce them in the future. Stay tuned for updates.

General Questions

11. What is Sheenoo?

Sheenoo is an online store based in Peshawar, Khyber Pakhtunkhwa, Pakistan, offering a wide variety of products, including sport watches, water bottles, home décor, fruit juicers, clothes, and more.

12. Where do you ship?

We currently ship within Pakistan only. We are working on expanding internationally in the future.

13. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. To cancel, contact our customer service at info@sheenoo.com.

14. How do I contact Sheenoo?

You can contact us via:

  • Email: info@sheenoo.com
  • Phone: [Insert phone number]
  • WhatsApp: [Insert WhatsApp number]

Ordering & Payment

15. How do I place an order?

Browse the products, add them to your cart, and proceed to checkout. Enter your shipping and payment information, and finalize your purchase.

16. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards
  • Cash on Delivery
  • Bank Transfer
  • Easypaisa

17. Is my payment secure?

Yes, we use secure servers and encryption to ensure your payment and personal information is protected.

18. Can I change or cancel my order after placing it?

You can cancel your order within 24 hours. Unfortunately, once an order has been processed, it cannot be changed.


Shipping & Delivery

19. How long does shipping take?

Standard delivery usually takes 3-4 days within Pakistan. Shipping times may vary depending on location, but expedited shipping can take 1-2 days.

20. Do you offer expedited shipping?

Yes, we offer expedited shipping. The delivery time is typically 1-2 days, depending on your location.

21. Do you provide tracking information?

Yes, once your order is shipped, we will provide you with tracking details.

22. Do you charge for shipping?

We offer free shipping for orders over a certain amount. Otherwise, we charge a flat-rate or variable shipping fee based on order weight, size, and destination.

23. Do you offer shipping insurance?

Yes, we offer shipping insurance to ensure the safe delivery of your items.

24. Can I request shipping to a rural or remote area?

Yes, we deliver to all areas in Pakistan, although delivery times may vary for remote locations.


Returns & Exchanges

25. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in original packaging, and with tags intact.

26. Can I return sale or discounted items?

Sale items, discounted products, and personalized items are not eligible for return unless defective.

27. How do I return an item?

To return an item, please contact our customer service via email at info@sheenoo.com or fill out the online return form. We will guide you through the return process.

28. Do I have to pay for return shipping?

Yes, customers are generally responsible for the cost of return shipping. However, if the product is defective or damaged, we will cover the return shipping cost.

29. Do you offer exchanges?

Yes, we offer exchanges for items. If you need a different size or color, please contact our customer service team.

30. How will I receive my refund?

Refunds will be issued to the original payment method. Please allow 7-10 business days for processing.


Privacy & Security

31. How do you protect my personal information?

We take your privacy seriously. We use encryption and secure servers to protect your personal data. We never sell or share your information with third parties unless required for shipping.

32. What personal information do you collect?

We collect name, email address, mailing address, payment details, and browsing behavior to process orders and improve our services.

33. Do you use cookies or tracking technologies?

No, we do not use cookies or tracking technologies.

34. Can I opt out of marketing communications?

Yes, you can opt out of our marketing emails by clicking the unsubscribe link in any email or by contacting us at info@sheenoo.com.

35. Do you share my information with third parties?

We share your information with trusted third parties like shipping companies. These companies have their own privacy policies to protect your data.


Terms and Conditions

36. Are there any limitations on the use of your website?

Yes, our website’s content is protected by intellectual property laws. You are prohibited from copying or distributing any material from our site without permission.

37. Can I create an account?

Yes, you can create an account to enjoy faster checkouts and track your order history. Keep your login details secure to prevent unauthorized access.

38. What happens in case of unforeseen events?

In the event of unforeseen circumstances (e.g., natural disasters, strikes), Sheenoo will not be responsible for delays in fulfilling orders. We will notify customers of any delays or issues.


Product Information

39. Are the products listed on the site available in stock?

Yes, all products listed are in stock unless marked as out of stock.

40. How do I know the right size for clothing or accessories?

Each product page includes a size guide. If you need further assistance, feel free to contact customer service.

41. What if I want to request a product that is out of stock?

Currently, we do not offer pre-order options. However, you can check back for restocks or sign up for product availability notifications.


Miscellaneous

42. Can I modify or change my order after placing it?

Unfortunately, once your order is placed, it cannot be modified. If you need to make changes, please cancel your order within 24 hours and place a new one.

43. Do you offer gift cards?

Currently, we do not offer gift cards. We hope to introduce this option in the future, so please stay tuned!

44. Do you charge handling fees?

We do not charge handling fees for regular orders. However, handling fees may apply for returns.

45. Do you offer same-day processing?

Yes, we process all orders the same day. Orders placed after business hours will be processed the next day.

46. Can I track my order delivery?

Yes, we provide tracking information for all orders. You will receive updates via email or SMS when your order ships