1. Shipping Locations
Sheenoo currently offers shipping services only within Pakistan.
2. Shipping Methods
We offer the following shipping methods for your convenience:
- Standard Shipping: Typically delivered within 3 to 4 business days.
- Expedited Shipping: Faster delivery option, depending on location and availability.
3. Shipping Costs
- Free Shipping: Available on select products or during special promotions.
- Flat-Rate Shipping: Some items may have a flat-rate shipping cost based on size, weight, or delivery location.
- Variable Shipping Rates: Shipping costs are calculated based on the total order value, weight, and delivery location. The final shipping cost will be displayed at checkout.
4. Order Processing Time
We process orders same day (if placed before 4:00 PM local time). Orders placed after this time will be processed on the next business day.
5. Delivery Time
- Estimated Delivery Time: Orders will be delivered within 3 to 4 business days across Pakistan. Delivery time may vary depending on the location, but we strive to deliver all orders as quickly as possible.
6. Delivery Tracking & Updates
Once your order has been shipped, you will receive tracking information via email or SMS. This will allow you to track your order’s progress, including when it is out for delivery.
7. Shipping Insurance
We offer shipping insurance to protect your order in case of loss, theft, or damage during transit. If your package is lost or damaged, please contact us immediately for assistance.
8. Handling Fees on Returns
If you need to return an item, please note that there may be a handling fee for the return shipment. The return process should follow our specified guidelines for returning goods (e.g., items must be unused and in their original packaging).
9. Packaging
At Sheenoo, we care about the environment and the safety of your items. We use:
- Eco-Friendly Packaging: We aim to minimize waste and use recyclable packaging materials where possible.
- Secure Packaging for Fragile Items: Fragile items will be carefully packed with protective materials to ensure they arrive in perfect condition.
10. Order Consolidation
If you place multiple orders with us, we combine your orders into one shipment whenever possible. This helps reduce the overall shipping cost and ensures a more efficient delivery process.
11. Delivery Times for Rural or Remote Areas
We deliver to all locations in Pakistan, and delivery times are generally the same for both urban and rural areas. However, some remote locations may take a bit longer due to logistical factors. In general, all orders will arrive within 3 to 4 business days.
12. Shipping Restrictions
We do not have any product-specific shipping restrictions. All products available for sale on Sheenoo can be shipped to any location within Pakistan.
13. Signature on High-Value Items
We do not require a signature for the delivery of high-value items. However, we encourage customers to be available at the delivery address to receive the package and avoid any delivery issues.
14. Holiday Season Shipping
During peak times, such as the holiday season, shipping timelines may be affected due to higher demand and potential delays from delivery companies. We recommend ordering early to ensure timely delivery. We will notify you of any significant delays.
15. Order Cancellation Due to Shipping Issues
In the rare case that your order faces delivery issues (e.g., lost or undelivered packages), you have the option to cancel your order. We will issue a full refund for canceled orders due to shipping problems.